Due to the nature of personal beauty care products such as our tallow skin care products, we have established the following refund policy.

1. Damaged Packaging:

   • In the unlikely event that the packaging of your product is damaged during transit, please contact our customer support team at lineagecosmetics@yahoo.com.

   • Provide your order details, including the order number and a description or photos of the damaged packaging.

   • Our customer support team will assess the situation and, if confirmed, arrange for a replacement product to be sent to you.

2. Hygiene Considerations:

   • For hygiene reasons, we are unable to accept returns or offer refunds on personal tallow skin care products once they have been opened or used.

   • This policy is in place to ensure the safety and well-being of our customers.

3. Quality Assurance:

   • Lineage Natual Cosmetics takes great care to ensure the quality of our tallow skin care products.

   • If you have any questions or concerns about a product, please reach out to us on our contact page before making a purchase and we’d be happy to answer any questions to the best of our ability.​

4. Refund Processing Time:

   • If a refund is approved for a damaged packaging scenario, we will process the refund within 10 days, upon receiving the returned product.

   • Please note that it may take additional time for the refunded amount to reflect in your account, depending on your payment provider.

5. Changes to the Refund Policy:

   • Lineage Natural Cosmetics reserves the right to modify or update this refund policy at any time.

   • Any changes will be communicated through our website or by direct notification to customers who have pending refund requests.

We appreciate your understanding regarding our refund policy for personal care products. If you have any further questions or concerns, please don't hesitate to contact our customer support team.